Hikma Connect Privacy Policy

Last Updated: May 31, 2025

Welcome to Hikma Connect. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application and website (collectively, the “Platform”). By using Hikma Connect, you agree to the practices described in this Policy.

1. Who This Policy Applies To

This Privacy Policy applies to all users of Hikma Connect, including:

• Parents seeking care for their children

• Caregivers offering childcare or related services

• Visitors to our website and app, regardless of registration

2. Information We Collect

We collect information in the following ways:

A. Information You Provide

When you interact with Hikma Connect, you may give us information such as:

• Full name, contact details, gender, and date of birth

• Profile details (e.g. skills, availability, photos, references)

• Job posts or care requests

• Payment details (if applicable)

• Communications with us via email, phone, or chat

B. Information From Others

• Users may provide reviews, endorsements, or references about each other.

• We may receive background check results from third-party providers.

• If you sign up via Apple, Google, or Facebook, we may collect public info from your profile (with your permission).

C. Automatically Collected Data

We collect usage and device information such as:

• IP address, device type, browser info

• Log data (pages visited, time spent)

• Cookies and similar technologies to enhance experience and measure usage

3. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services

• Match families with care providers

• Respond to your inquiries and support requests

• Send important notifications, updates, and promotional offers

• Verify identities and ensure safety through optional background checks

• Comply with legal obligations

We may de-identify or aggregate data for research or product improvement.

4. How We Share Information

We may share your information:

• With other registered users (e.g. when you apply for a job or view a profile)

• With third-party service providers for functionality (e.g. payment processing, communication, analytics)

• On public platforms like search engines or social media (unless you opt out)

• With legal authorities if required by law

• With affiliates or in the event of a merger or business transaction

• With your explicit consent

We do not sell your personal data.

5. Your Choices

You can:

• Update your information through your profile

• Control who can contact you or view your profile

• Adjust cookie settings via your browser or mobile device

• Opt out of promotional emails or texts via your settings or unsubscribe links

• Delete your account at any time via your profile settings

6. Your Privacy Rights

Depending on where you live, you may have rights to:

• Access or correct your personal data

• Request deletion of your account

• Opt out of targeted ads

• Lodge a complaint with a regulatory body

Please contact us if you wish to exercise any of these rights.

7. Children’s Privacy

Hikma Connect is not intended for users under 16. We do not knowingly collect information from children under 16 without parental consent.

8. Data Security & Retention

We take reasonable steps to protect your information using technical and organizational safeguards. We retain data as long as needed to provide services or comply with legal obligations.

9. Third-Party Links

Our Platform may contain links to external websites or services. We are not responsible for their content or privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of any significant changes, and continued use of the Platform means you accept the updated terms.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Hikma Connect Support Team
Email: support@hikmaconnect.com
Website: www.hikmaconnect.com